Dunning levels

Dunning levels are used to manage different levels of severity for dunning customers in case of late payment: from level 1 with the first payment reminder to level 5 that could be a formal notice, a legal dispute, and so on.

Important

You can define up to 5 dunning levels but there can only be one setup per level.

The setup of dunning levels can be accessed from General setup > Sales > Dunning. A search results screen displays the list of all the dunning levels set up for the company of the connected user.

Click on in the action bar to create a new dunning level or double-click on a level to open its record sheet.

To set up a new dunning level, fill in the following fields:

Field Description
Level

Select the dunning level from the drop-down list, from level N1 to N5.

The NA level can be set up to exclude some due dates from the dunning.

Object

Fill in the subject to use in all dunning emails of the relevant Level, for example First reminder after payment due date.

If this field is filled in, the Keyword for email subject parameter cannot be used.

Keyword for email subject

Select the keyword from the help list. This keyword will be used for the subject in all dunning emails of the relevant Level. Using a keyword makes it possible to add the customer name or the invoice number, for example.

If this field is filled in, the Object parameter cannot be used.

Lower bound and Upper Bound

Fill in the minimum and the maximum number of overdue days to start the dunning. The value specified can be negative in order to send a reminder before the due date.

Example

For the first level of dunning, the lower limit is set up to -5 and the upper limit is set up to 10. For an invoice with a due date on July 7, the first level of dunning can be used from July 2.

From the eleventh day after the due date, the second level of dunning will be used, even if the first level has not been used.

If the RELCLI_BORNEREL management rule is active, the lower and upper limits are not used the same way:

  • For the first level of dunning, limits are used depending on the due date. However, the following levels are determined depending on the date of the latest dunning.
  • It is not possible to skip a dunning level. Each dunning level set up must be used one after the other.

Example

The following levels are set up:

Level Lower limit Upper limit
Level 1 0 5
Level 2 6 10
Level 3 6 99

For an invoice with a due date on July 7:

  • If the first dunning is made on July 10, the first level of dunning will be used.
  • If the first dunning is made on July 20, the first level of dunning will be used.
  • After the first level of dunning on July 10, a second dunning is made on July 16, six days after the first level of dunning. The second level of dunning will be used.
  • After the second level of dunning on July 16, a third dunning is made on July 26, ten days after the second level of dunning. The third level of dunning will be used.
Birt template name Fill in the Birt template's name to use it for the dunning email's body.