Sending notifications when an issue changes status

There are 4 cases when an alert notification can be sent after an issue is saved:

  • Open: the first time an issue with an external description is saved.
  • Resolved: the issue is marked as contractually resolved.
  • Closure: the issue is marked as closed on the customer's side.
  • Changes of state: the issue status is modified.

These alerts depend on the engagement contracts and must be enabled from a contract.