Logging in

To log into the Customer Portal:

1 In a web browser, enter the address in the following format: https://domainname/akuiteo.clients or open the Launcher to access the Customer Portal.

Example

https://www.akuiteo.com/akuiteo.clients/

Note

To access the Customer Portal from the Launcher, the link to the application must have been initialized from the Administration console. For more information, refer to the General Guide - Launcher.

2 Enter your login and password, then click on Log in.
  • When your customer logs in, the Customer Portal is directly displayed.
  • If, as an employee, you are only linked to a single customer, the Customer Portal is also directly displayed.
  • If, as an employee, you are linked to several customers, a drop-down list is displayed to enable you to select the customer you want to share documents and schedules with. Once you log in, you can switch to another customer at any time from the top right menu > Change customer.

As you can see, the Customer Portal interface displays several graphic information areas.

These areas can be clicked on and work as shortcuts that enable you to filter and search for documents or schedules, upload documents or view the changes in published documents.

Tip

You can partition the publication of documents and schedules by customer or project. To do so, you must set up a project-based partitioning of the Customer Portal via Tools > Setup > Customer portal > General.

Changing the password

1 At the top right of the screen, click on your user name then on Password.
2 Make the necessary changes in the window and validate.

Next time you want to log in, you will have to enter the new password.

Tip

Did you forget your password? In the login window, fill in the Login and click Forgot your password?, then confirm the password reset. An email will be sent so that you modify your login credentials.