Display the Table of Contents
: : Creating a Template Request
You must create at least one template request per recurrent service and per maintained product.
- Enables DMF 141319 SUPPORT DEMANDES DEMANDES MODELES
- Go to Help desk > New tickets and enter the information you want to reuse in your recurrent requests.
- Once you have entered the information, go to Edit > Create the template request.
- Select the group that will work on the request and validate.
- Enter the request's reception mode (following an email, an internal request, etc.).
- In the template request screen, give a title to this template.
- Enter any other information and save.
The request is created as a template.
Note: you can search for tickets' templates from the menu: Help Desk > Tickets and Responses > Tickets Search.
Display the Table of Contents