: :  Monitoring the Support Activity

Viewing a Support Request

  1. From a list of requests, click on the number of the request you want to view. Le détail de la demande s'ouvre dans un nouvel onglet portant le numéro de la demande.
    Pensez à utiliser les filtres disponibles dans la partie gauche de l’interface : statut, nature, demandeur, contrat, prestation, etc.
  2. Click on one of the icons displayed on the upper right side of the page. Vous pouvez :
  3. In the Associated documents area, click or drop the documents linked to the request (screen-shot, file, logs, etc). To delete a document, click on the Bin icon.
  4. Click on Save to apply the modification.

Note: You can sort the display per column by clicking on the column header.

Printing a statistical report

If you want to print a report of your support activities:

  1. Click on the Reports tab.
  2. Click on the relevant printing template in the list. Ces modèles sont les mêmes que ceux disponibles depuis le module Support de l'Application Desktop Akuiteo.
  3. In the Edition parameters screen, enter the information you want to display in the reports such as dates or version, then confirm.

The document is automatically displayed.