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: : Closing or Cancelling a Request
Usually, we talk about closing a request.
- To directly close a request, it must be in resolved mode.
- Click on Edit > Close the request.
- In the Closure of the request dialog box, enter the relevant information and validate.
- To close a request from a response, the procedure is the same as the one used to Finishing a Response.
- To cancel a request:
- Click in Edit > Cancel.
- In the Cancel the request dialog box, enter the closing dates, status and new state of the request and validate.
- You can also cancel the request closing if necessary.
- From the closed request, go to Edit > Unclose.
- In the Unclose the request dialog box, enter the reasons why you want to change the request status, indicate the new status/states and validate.
- The Duplicate the response dialog box is displayed in which you must recreate a request 'on-the-fly'. The former request or response is archived.
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