: :  Searching for a Response or Request

To search for a request

  1. Click on Help Desk > Requests and Responses.
  2. In the fields under the Main Request criteria tab, enter the searching information like request number, customer name or information about the Understanding the Request Life Cycle. The Secondary criteria request tab allows you to refine your search.

To search for a response

  1. Click on Help Desk > Requests and Responses.
  2. In the fields under the Main response criteria tab, enter the following information:

    In the fields under the Secondary criteria response tab, enter the following information: