: :  Creating a Response

You just have Creating a Request.

  1. From the support request, go to Edit > Add response.
  2. In the Group selection dialog box, select the team and the members in charge of the response.
  3. In the response screen that is now displayed, fill in the Response type field and enter a response report.
  4. Save.

Once the actions linked to the response done, you must finish the response.