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: : Managing Customer Feedbacks
Once your campaign started, you can add the feedback you received after an e-mailing for example.
- Configure the event's feedback status from Tools > Setup > General setup > Cross-cutting > Event return status:
- Code = OK
- Label = Accepted
- Order number = 1
- Save and repeat the action for a rejected event.
- Configure the event's category from Tools > Setup > General setup > Cross-cutting > Event categories:
- Check the Return management box and save.
- Create a new event
- Select the category with return management.
A Status field with the configured labels (Accepted/Rejected) is available.
Thanks to this indicator, you immediately know the evolution of your campaign in terms of customer or prospect feedback.
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