: :  Managing Customer Feedbacks

Once your campaign started, you can add the feedback you received after an e-mailing for example.

  1. Configure the event's feedback status from Tools > Setup > General setup > Cross-cutting > Event return status:
  2. Save and repeat the action for a rejected event.
  3. Configure the event's category from Tools > Setup > General setup > Cross-cutting > Event categories:
  4. Create a new event
  5. Select the category with return management.

A Status field with the configured labels (Accepted/Rejected) is available.

Thanks to this indicator, you immediately know the evolution of your campaign in terms of customer or prospect feedback.