: :  Searching for a Request

You can search for a request from three different screens according to the request status:

In progress and/or resolved

  1. Click on In progress or Resolved.
  2. If you know the request number, enter the number of the request you want to view in the Request field and click OK.
  3. If you want to search by site or product, select the relevant information in the drop-down fields and click on Filter.
  4. The list of requests is displayed.

Search

  1. Click on Search.
  2. Fill in the fields to make a search: request number, product, version, etc.
  3. In case of an SLA contract, enter the Guaranteed Response Time and the Guaranteed Fault Repair Time dates, then validate.
  4. The list of requests is displayed.