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: : Searching for a Request
You can search for a request from three different screens according to the request status:
- in progress: allows you to search among the unresolved requests received or pending resolution.
- Resolved: allows you to search among the closed requests.
- Search: allows you to search among the unresolved requests.
In progress and/or resolved
- Click on In progress or Resolved.
- If you know the request number, enter the number of the request you want to view in the Request field and click OK.
- If you want to search by site or product, select the relevant information in the drop-down fields and click on Filter.
The list of requests is displayed.
Search
- Click on Search.
- Fill in the fields to make a search: request number, product, version, etc.
- In case of an SLA contract, enter the Guaranteed Response Time and the Guaranteed Fault Repair Time dates, then validate.
The list of requests is displayed.
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