One of your customers ask you for an additional response (training, updates, etc), which is not included in the maintenance framework (with or without contract). In this case, you can suggest your customer to use checkbooks.
A checkbook is composed of a number of checks. 1 check = 1 response.
This system has no impact on the current contract, it allows a greater flexibility to provide an assistance program apart from the maintenance contract.
1403** SUPPORT CHEQUIERS *
140301 SUPPORT CHEQUIERS INSERER
140302 SUPPORT CHEQUIERS MODIFIER
140303 SUPPORT CHEQUIERS SUPPRIMER
140304 SUPPORT CHEQUIERS RECHERCHER
140305 SUPPORT CHEQUIERS EDITIONS
Creating a Checkbook
Using a Checkbook
Les chéquiers se décomptent depuis une demande.
Note : vous pouvez lancer une recherche de chéquiers depuis la demande en cliquant dans Édition > Chéquiers sur contrats.