: : Creating a Template Request

You must create at least one template request per recurrent service and per maintained product.

  1. Enables DMF 141319 SUPPORT DEMANDES DEMANDES MODELES
  2. Go to Help desk > New tickets and enter the information you want to reuse in your recurrent requests.
  3. Once you have entered the information, go to Edit > Create the template request.
  4. Select the group that will work on the request and validate.
  5. Enter the request's reception mode (following an email, an internal request, etc.).
  6. In the template request screen, give a title to this template.
  7. Enter any other information and save.

The request is created as a template.

Note: you can search for tickets' templates from the menu: Help Desk > Tickets and Responses > Tickets Search.