Could I modify my bank account details if a mandate exists?
In order to simplify SEPA credit transfers in Akuiteo, it will not be possible to modify a site or customer's bank accounts when a mandate is active.
The solution will be to create a mandate for each debtor's bank account details modification.
When I generate credit transfers, the customer is generated as FIRST although I have already made SEPA direct debits on this customer. Shouldn’t it be RECURRENT?
The collection of the first FIRST direct debit has been manually deleted. Therefore, the FIRST date is empty.
By manually modifying the mandate's FIRST date, the next direct debit will be RECURRENT.
What does "The sequence must be the same for all direct debits" message mean?
Banks do not allow mixing data within a direct debit. That is why you must first generate a file for the FIRST, then a file for the RECURRENT.