: : Setting Up Agreement Contracts

You can link a request to a contract by indicating the Guaranteed Response TimeGarantie de Temps d'Intervention. La GTI est une garantie certifiant que l'intervention aura commencé dans le délai défini par cette dernière. and the Guaranteed Fault Repair TimeGarantie de Temps de Rétablissement. Délai contractuel dans lequel un service accidentellement interrompu doit être rétabli.. These guarantees take part in a Service Level Agreement, i.e. a contract or part of a contract specifying a set of services to provide to your customer.

This contract contains clauses for which deadlines must be applied to avoid penalties. The deadline is therefore very important. Note that deadlines can be linked to contracts but also to someone or to a company.

When a contract is linked to a request, the request input can be automated and the request record sheet displays a colored date counter.

 

To learn more about it, read the following sections: