: : Importing Your Questions in Akuiteo

In collaboration with an Akuiteo representative:

  1. Create an import file in Excel format by listing the questions you want to ask to your customers. Make sure to create a tree structure:
  2. Example

    Question 1: Your computer brand is DELL / APPLE / ACER.

    Answer 1: DELL

    According to answer 1, question 2 is enabled.

    Question 2: The year of manufacture is before 2013 / in 2013 / after 2013.

    Answer 2: before 2013

    According to answer 2, question 3 is enabled.

    Question 3: the Operating System installed is Windows / Mac OS / Linux.

    Answer 3: Windows 7

  3. Once your file is ready, go to Tools > Setup > Help desk setup > Other parameters > Questionnaires.
  4. From the questionnaire search screen, click on Edit > Import of questionnaires.
  5. Click on the Browse button and select the file.
  6. Select the Tabulation separator and start the import by clicking on theOK button.