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: : Searching for a Response or Request
To search for a request
- Click on Help Desk > Requests and Responses.
- In the fields under the Main Request criteria tab, enter the searching information like request number, customer name or information about the Understanding the Request Life Cycle. The Secondary criteria request tab allows you to refine your search.
To search for a response
- Click on Help Desk > Requests and Responses.
- In the fields under the Main response criteria tab, enter the following information:
- Multiple indicators: filtering criteria (In progress, finished, etc.)
- General properties: response name an type
- Contacts and responders: persons and groups associated to the responses
- Dates and Deadlines: all the responses dates and deadlines
- Text searches:reports and error messages
In the fields under the Secondary criteria response tab, enter the following information:
- Context: contract, service, product, site, etc.
- Versions and Revisions: revisions of corrected or to be corrected products through responses
- Resource request: profile, deadline, circumstances and duration expected
- Time spent: criteria for selection on response time spent record sheet.
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