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: : Importing Your Questions in Akuiteo
In collaboration with an Akuiteo representative:
- Create an import file in Excel format by listing the questions you want to ask to your customers. Make sure to create a tree structure:
Example
Question 1: Your computer brand is DELL / APPLE / ACER.
Answer 1: DELL
According to answer 1, question 2 is enabled.
Question 2: The year of manufacture is before 2013 / in 2013 / after 2013.
Answer 2: before 2013
According to answer 2, question 3 is enabled.
Question 3: the Operating System installed is Windows / Mac OS / Linux.
Answer 3: Windows 7
- Once your file is ready, go to Tools > Setup > Help desk setup > Other parameters > Questionnaires.
- From the questionnaire search screen, click on Edit > Import of questionnaires.
- Click on the Browse button and select the file.
- Select the Tabulation separator and start the import by clicking on theOK button.
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